Condition Precedents of Making a Damage Claim Request

1. The actual damage amount is based on the actual value or cost of the contents stated on the receipt of the procuring entity of the damaged item,and also based on the *lowest market price*.

2. Please apply for a claim within 48 hours after signing for the parcel.We will conduct an investigation.At the same time,we must obtain a purchase value receipt from the relevant entity for compensation.Any reason beyond the time limit will not be accepted.

3. Submission of duly completed claim request form shall attached together with all the other documents required as mentioned above.Should there be incomplete documents,the request will not be accepted.

4. The maxinmum claim amount for each shipment is RM200,and the claim conditions must be reviewed in accordance with above rules.The total compensation amount is subject to the purchase receipt and the investigation results of our plan.

5. The claim amount does not include transportation costs,and the price after the damage is repaired shall prevail.*Based on minimum market standards*.

6. For a shipment with multiple pieces,we only compensate for the damaged part,not full amount of the goods.

7. The outer packaging is damaged or deformed,need to take a photo to prove it,if don’t provide an appearance photo of the package,it will not be accepted.

8. If the outer packaging is intact and the contents are damaged,we will not make any compensation for it.

9. Certain items will not be compensated, such as plants/animals/food.

10.Unless the above terms and regulations are met,we reserve the right to refuse the claim.Also refused to go through any other formalities.

Should you wish to contact us for any clarification or discussion, please do not hesitate to contact our customer service +6019-989 9958.

Condition Precedents of Making a Claim Lost Request

1. The actual amount is based on the actual value of the contents stated on the receipt of missing item,also based on *THE LOWEST MARKET PRICE*.

2. If the parcel has been lost at warehouse or branches after we check in(west Malaysia within 14 days &east Malaysia within 30 days). When we are investigating, we must also get a receipt for the relevant items in order to make compensation.

3. The maximum claim amount for each waybill is RM200, and the claim conditions must be reviewed in accordance with the rules above, and the total compensation amount is based on the purchase receipt and the survey results of our plan.

4. The compensation amount does not include transportation costs, and only according to the original price .*Based on the lowest market price*

5. If not accord with the rules above,we will reserve the right to reject the claim ,and also willing to undertake any other procedures.

6. If the result of the investigation and review of the case shows that the parcel was lost at the pickup point, we also reserve the right to reject the claim.

7. Duly completed Claim Request Form and all relevant documents should be submitted within 48 hours upon receipt of the parcel. Otherwise, any request for compensation shall be invalidated.

8. We can only approve claim for one item per waybill.

9. We will not give any compensate if customers only find the missing pieces after signing for the parcel.

10. Please make sure that the package is in good condition and contains the correct amount of goods before you sign for it.

11. If customers find that the goods are short, please note the registration on the waybill, take photos and inform us within 48 hours.

Here are the documents attached:

• Details of the Claimant’s bank account
• AWB Copy
• Clear photographs of the external and internal packaging of the parcel. Eg: broken or tear.
• Genuine Receipt / Invoice of the claimed item (Purchase Invoice from Supplier)
• Other Supporting Documents:-

Should you wish to contact us for any clarification or discussion, please do not hesitate to contact our customer service +6019-989 9958.